Shipping policy

Shipping

All French Disorder items available on our website are in stock at our workshop in Bordeaux. Orders are prepared and shipped within 48 hours on business days. Delivery times vary depending on the carrier and the shipping method selected at checkout. You can track your parcel using the tracking link sent by email or from your customer account.

Please note that Sweatricotins are hand-embroidered to order in our Bordeaux workshop: please allow an additional 48 to 72 hours before shipping.

You will receive an email at each stage: when your order is confirmed and when it is shipped. Using your tracking number, you can follow your parcel on the carrier's website as soon as it leaves our workshop.

Parcels are shipped and delivered by Chronopost and Colissimo.

Our carriers

Chronopost

Chronopost handles almost all of our deliveries, in France and internationally, with two options:

• Chronopost home delivery: delivered to your home or the address of your choice, signature required upon delivery.
• Chrono2Shop: delivered to a pickup point, to be selected after payment.

Colissimo

Colissimo handles our home deliveries to Switzerland, the United Kingdom and the French overseas territories (French West Indies, French Guiana, Réunion, Mayotte, New Caledonia, French Polynesia).

Shipping costs in France

International shipping costs and delivery times

The shipping costs below apply by geographical zone. For shipments outside the European Union, customs duties and local taxes are calculated automatically and added to your cart at checkout (Incoterm DDP – Delivered Duty Paid): you pay everything at once when you order, with no additional charges upon delivery.

Returns and exchanges

Please note that items purchased from our retailers and French Disorder corners at Galeries Lafayette cannot be exchanged or refunded on our website.

You have 14 days from receipt of your parcel to make a return.

How to make a return

Go to our returns portal, also available from your customer account under "My account" and then "My orders".

For any return request, you will need:

• your order number;
• the email address used for the purchase.

You will be able to exchange the item(s) or request a refund.

Return costs

Once your return request is complete, you will receive an email with all the information you need to send us your parcel, including your return label.

Please return your order to the following address:

Société MGMV
10 rue Bougainville
33300 Bordeaux
France

Item(s) must be returned in their original packaging, in perfect condition, unwashed, unworn and with the tag still attached. French Disorder reserves the right to refuse any return that does not meet these conditions.

Refunds

Return approved by our customer service: within a maximum of 7 days of receiving the returned item, you will be refunded its value, excluding return costs, to the payment method used for the original transaction; or you will receive a credit note for the same amount, redeemable on our eShop.

Return not approved: you will be notified by email within a maximum of 7 days of receiving the returned item.

Exchanges

Return approved by our customer service: within a maximum of 7 days of receiving the returned item, your new item will be sent to the address provided in your exchange request, subject to stock availability at the time the order is prepared.

Return not approved: you will be notified by email within a maximum of 7 days of receiving the returned item.

Defective items

If, despite all our quality checks, your item has a defect, please contact our customer service:

• by phone at +33 5 33 09 14 47 (standard rate from France), Monday to Friday, 9:00 am to 1:00 pm (CET);
• via our contact form.

In-store or retailer purchases

If you have an issue with an item purchased in one of our stores or from a French Disorder retailer, please contact the store where you made your purchase directly. Our customer service only handles requests related to purchases made on our eShop.