Refund policy

Please note that purchases made from our resellers and Galeries Lafayette French Disorder corners cannot be exchanged or refunded on our site.

You have 14 days from receipt of your parcel to make a return.

How to make a return

Visit our returns portal, also available from your customer account under "My account" then "My orders".

For any return request, you will need:

• your order number;
• the email address used for the purchase.

You will have the option to exchange the item(s) or request a refund.

Return fees

Zone	Return fee
France and Belgium	€1
European Union countries	€12
Non-European Union countries	€36

Once your return request is completed, you will receive all the necessary information by email to send us your parcel, including your return label.

Please return your order to the following address:

MGMV company
10 rue Bougainville
33300 Bordeaux
France

The item(s) must be returned in their original packaging, in perfect condition, unwashed, unworn, and with the tag still attached. French Disorder reserves the right to refuse a non-compliant return.

Refund

Return approved by our customer service: within a maximum of 7 days from receipt of the returned item, you will be refunded the amount of the item, excluding return fees, to the payment method used for the original transaction; or you will receive store credit of the same amount, valid on the eShop.

Return not approved: you will receive an email notification within a maximum of 7 days from receipt of the returned item.

Exchange

Return approved by our customer service: within a maximum of 7 days from receipt of the returned item, the new item chosen will be sent to the address provided at the time of your exchange request, subject to stock availability at the time your order is prepared.

Return not approved: you will receive an email notification within a maximum of 7 days from receipt of the returned item.

Defective item

If, despite all our quality controls, your item has a defect, please contact our customer service:

• by phone at +33 5 33 09 14 47 (local call rate from France), Monday to Friday, 9am to 1pm;
• via our contact form.

In-store or reseller purchases

If you experience an issue with an item purchased at one of our stores or from a French Disorder reseller, please contact the store where you made your purchase directly. Our customer service only handles requests related to purchases made on our eShop.