Terms of service

These terms of service apply to any purchase you make as an individual on the website www.frenchdisorder.com, from MGMV, a company registered with the Trade and Companies Register under number 792 270 712, located at 10 rue Bougainville, 33300 Bordeaux, France.

For any information request: contact form

1. Scope

These terms of service apply to all orders placed on the website www.frenchdisorder.com. Before validating an order, the customer must read the specific terms of sale set out on the site. The customer must expressly declare that they accept them without reservation.

MGMV reserves the right to adapt or modify these terms of service at any time. In the event of modification, the terms of service in force on the day of the order will apply.

2. Product availability

All products offered on the site www.frenchdisorder.com comply with applicable French legislation and standards.

The information provided on each product page is for guidance only. MGMV cannot be held liable for minor errors that may appear.

3. Customer obligations

The customer declares that they are at least 18 years old and have legal capacity, or hold parental authorization allowing them to place an order on the site.

The customer agrees to provide MGMV with accurate and necessary information for order fulfillment, including their name, surname, address, phone number, and valid email address. The customer is responsible for any consequences resulting from false or inaccurate information, or information whose use would be unlawful.

Once an order is placed, MGMV sends the customer a confirmation email, informing them of the shipment of the products.

At any time, the customer can log in to the "My Account" section of the site to update their details.

4. Order process

Orders are received and accepted subject to available stock. If, despite MGMV's diligence, ordered items are no longer available, MGMV will inform the customer by email or phone as soon as possible, offering a similar product where applicable, or refunding the price to the customer's bank account.

Any order is validated by the customer by means of a “double click,” which constitutes an irrevocable acceptance that can only be challenged within the limits set out in these Terms of Service. This process, combined with the protection of the integrity of the messages exchanged, constitutes an electronic signature that has the same value as a handwritten signature.

5. Order confirmation

Data recorded by MGMV constitutes proof of all transactions between MGMV and its customers. Contractual information is presented in French and is confirmed by email no later than the time of delivery.

MGMV recommends that customers keep a record of their order. The customer must check the completeness and accuracy of the information they provide; MGMV cannot be held liable for data entry errors and their consequences in terms of delivery delays or errors. In such cases, any costs incurred for reshipping are borne by the customer.

6. Proof of transaction

The computerized records and documents kept in MGMV's systems constitute proof of the communications, orders, and payments made between the parties. Order forms and invoices are archived on a reliable and durable digital medium, which may be produced as evidence if needed.

7. Prices

Prices listed on the site are valid at the time of consultation by the customer. They are expressed in euros, shipping costs not included, and are VAT-inclusive (including VAT for France and other countries).

Any tax, duty, or other charge payable under French regulations, or those of an importing or transit country, are the responsibility of the buyer. MGMV reserves the right to modify its prices at any time, while applying the rates in force indicated at the time of the order, subject to availability.

8. Payment method

To pay for their order, the customer chooses a payment method from the options offered: credit/debit card (Visa, Mastercard) or PayPal account.

MGMV reserves the right to refuse to deliver or fulfill an order from a customer who has not fully paid for a previous order, or with whom a payment dispute is ongoing.

In the event of a transfer of ownership of goods purchased from MGMV by the customer to a third party, only the original buyer of said goods may claim the benefit of these terms of service.

9. Delivery

Shipping costs within mainland France are indicated on the site. Preparation time is not included in the delivery time.

In the event of a preparation delay (except in exceptional cases), MGMV undertakes to notify the customer as quickly as possible and to refund the order if no agreement is reached between the two parties.

Products are shipped to the delivery address provided by the customer when placing the order. The invoice is available in the customer account, under "My Orders." Delivery cannot be made to hotels or PO boxes.

The geographical delivery area corresponds to the coverage area of the offer. Delivery is deemed to have taken place as soon as the product is handed over to the carrier.

The customer must check the completeness and accuracy of the information they provide. MGMV cannot be held liable for delays or delivery errors resulting from data entry errors; any reshipping costs in such cases are the customer's responsibility.

MGMV cannot be held liable for delivery delays due to errors or disruptions attributable to carriers (total or partial strikes affecting postal services or means of transport/communication).

10. Delivery issues

Carrier-related issue

The consumer must check the condition of the packaging and goods upon delivery. Any anomaly (damage, missing item compared to the delivery note, damaged parcel, deteriorated items, etc.) must be reported by email via our contact form.

In the case of a shipment made via the postal service, if the parcel arrives open or damaged, the customer must have the postal carrier or post office issue a "certificat de spoliation" (damage report, "constat 170"), so that MGMV can open an investigation and compensation process.

The customer must then confirm this anomaly by sending the carrier, within 2 business days following the delivery date, a registered letter with acknowledgment of receipt detailing the claim, and send a copy of this letter (along with the original damage report, if applicable) to:

French Disorder
10 rue Bougainville
33300 Bordeaux
France

Any claim received after this deadline will be rejected.

Preparation error or non-conforming product

The customer must submit any claim regarding a delivery error or non-conformity to MGMV on the day of delivery, or at the latest on the first business day following delivery, via our contact form, with the order number.

Any claim not submitted within these deadlines cannot be taken into account and releases MGMV from any liability toward the consumer.

The product can then be returned via our online return portal, Rever: https://returns.itsrever.com/frenchdisorderreturns , by following the instructions provided.

11. Right of withdrawal

All products sold on www.frenchdisorder.com benefit from a "satisfaction guaranteed or refunded" policy for 14 business days from the delivery date, in accordance with the French Consumer Code.

The customer exercises their right of withdrawal within 14 business days from receipt of the goods. This right may be exercised without penalty, except for return shipping costs, which remain the customer's responsibility.

To exercise this right, the customer should go to our online return portal:

https://returns.itsrever.com/frenchdisorderreturns

The customer has the following options:

• Request an exchange for an identical item (different size and/or color), free of charge, except for return shipping costs;
• Request an exchange for a different item, subject to payment of the price difference if higher, as well as return shipping costs;
• Request a refund, either in the form of a gift card or via the original payment method.

Upon receiving the request via Rever, the customer will receive a confirmation email along with instructions for completing the return (return label, nearby drop-off points, etc.). Any request will only be processed once the returned item has been received. If the return is approved, the customer will receive a confirmation email for their new order (exchange) or refund. The customer will also be notified if the return is refused.

The product must be returned in its original packaging, in perfect condition, with the tag not cut, along with the order number. The product must not have been used or damaged in any way, however minor, and must be in perfectly clean condition. Otherwise, the product will be returned to the customer without possibility of refund.

Failure to comply with the deadlines and procedure described above will result in the claim not being accepted.

Within a maximum of 7 days from receipt of the returned product, the customer will be refunded the amount of the returned item, excluding shipping costs, to the credit card or PayPal account used for the transaction.

12. Intellectual property

MGMV holds the intellectual property rights to the site and the right to distribute the elements featured in the e-shop catalog, including photographs, for which it has obtained the necessary authorizations. In accordance with the French Intellectual Property Code, any partial or total reproduction, on any medium whatsoever, of the elements composing the site and product catalog, their use, and their disclosure to third parties, are strictly prohibited and subject to legal action.

13. Liability & disputes

Photographs and text illustrating the products presented are not contractually binding. Accordingly, MGMV's liability cannot be engaged in the event of a minor error in a photograph or text.

MGMV cannot be held liable for any damage of any kind, whether material, immaterial, or physical, resulting from misuse of the products sold. The same applies to any product modifications resulting from suppliers.

MGMV's liability is, in any case, limited to the amount of the order and cannot be engaged for simple errors or omissions that may have persisted despite all precautions taken in presenting the products.

MGMV reserves the right to cancel an order following a computer bug, hacking, data entry error, or any other internal or external malicious act. MGMV will contact the customer to inform them of the order cancellation. MGMV cannot be held liable, toward a customer or a third party, for any indirect damage, however it may have occurred, even if such damage was foreseeable by MGMV or its possibility had been brought to its attention.

MGMV's liability cannot exceed an amount equal to the sums paid or payable at the time of the transaction giving rise to said liability, regardless of the cause or form of the action concerned.

MGMV cannot be held liable for failure to perform the contract in the event of stock shortage or product unavailability, force majeure, disruption or total or partial strikes affecting postal services or means of transport/communication, flooding, fire, earthquake, or lightning.

In the event of a dispute, the customer will first contact MGMV to seek an amicable solution. These terms of service, written in French, are governed by and interpreted in accordance with French law. Any dispute arising from their validity, interpretation, or execution will be submitted to the competent courts.

14. Information & personal data

MGMV undertakes not to disclose to third parties the confidential information and data communicated by customers on the site. Information entered is used solely for order processing and for personalizing communications (newsletters, display of certain site offers).

In accordance with the French Data Protection Act of January 6, 1978, you have the right to access, rectify, modify, and delete data concerning you, which you may exercise via our contact form.

15. Modification of the terms of service

These terms of service apply to all purchases made online on the site, for as long as it is available. They are precisely dated and may be modified and updated by MGMV at any time. The applicable terms are those in force at the time of the order; modifications do not apply to items already purchased.

Any change in legislation or regulations in force, or any decision by a competent court invalidating one or more clauses of these terms, cannot affect the validity of the rest of the terms, nor authorize customers to disregard them.

Any matter not expressly addressed herein shall be governed in accordance with the customs of the retail trade sector, for companies whose registered office is located in France.